One of the most significant memories in my life was the time when an individual approached me wanting to apologize for an incident that took place in our relationship about 15 years ago. For me, the initial incident, while disappointing, was not particularly negative. In fact, beyond the initial disappointment, I forgot about it and […]
When a strong leader decides to leave an organization it can strike fear in the hearts of an owner, CEO or board chair. Such change can feel a bit chaotic. Right now I am training a new person in a leadership position in my own company. That means I need to refresh myself on how […]
Roger North, founder of North Group Consultants, discusses the importance of Self Awareness as a cornerstone principle of Servant Leadership. What have you learned about yourself in the past 30 days? How are you working to increase your self awareness in your efforts to becoming a servant leader?
A number of years ago I was frustrated with a particular part of my job. I was not achieving the goals that I had set for myself and I was getting discouraged. Did I set goals that were unrealistic? Was I using the wrong measuring stick to gauge my results? To help me think through […]
One leadership team I have the privilege of working with routinely asks each other and members of their teams the following four questions: How are you doing? I recently heard two managers described this way: One manager asks, “WHAT are you doing,” while the other asks, “HOW are you doing?” It should not surprise anyone […]
Jerry Murray and Roger North discuss empathy as an essential characteristic of servant leaders. In what ways do you practice empathy? How can you be intentional in demonstrating empathy to those you serve?
Recently I attended a recognition event that featured the celebration of a retiring CEO and the introduction of his successor. As the speakers were acknowledging the legacy of the retiring CEO, one theme emerged: “As a leader, he bridged differences.” One definition of “bridge,” when used as a verb, is “to make a connection where […]
At our house, contacting an electric, internet, cellular or satellite TV provider for service is something both Ann and I dread. Too often we spend an excessive amount of time on hold, interact with a customer service representative who is bound by a script, feel as if our problems have not been heard, and finish […]
President and founder of North Group Consultants, Roger North explores the concept of Servant Leadership and the challenges in living out this valuable leadership principle. How would you rate your practice of Servant Leadership? We also invite you to tell us, “What have you been thinking about?”
My wife, Kim, and I have been setting Murray family records for hours spent on the road, largely as taxi service to our four kids who are all involved in activities away from home. A few months ago, I circled February 1, 2016, on the calendar. We celebrate our oldest daughter’s birthday every year, but […]