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Embrace your Customers

Apr 05, 2016 By (Bio) No Comments
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At our house, contacting an electric, internet, cellular or satellite TV provider for service is something both Ann and I dread.  Too often we spend an excessive amount of time on hold, interact with a customer service representative who is bound by a script, feel as if our problems have not been heard, and finish […]

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Video Blog: Thinking About… Servant Leadership

President and founder of North Group Consultants, Roger North explores the concept of Servant Leadership and the challenges in living out this valuable leadership principle. How would you rate your practice of Servant Leadership? We also invite you to tell us, “What have you been thinking about?”  

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Handing Over The Controls

My wife, Kim, and I have been setting Murray family records for hours spent on the road, largely as taxi service to our four kids who are all involved in activities away from home. A few months ago, I circled February 1, 2016, on the calendar. We celebrate our oldest daughter’s birthday every year, but […]

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A New Chapter

“There is a time for everything, and a season for every activity under the heavens.”  – Ecclesiastes 3:1 More than 15 years ago I met Roger North for breakfast. I knew Roger from his board appointment with Family Service where I had spent over 20 years of my work life. Since I was looking for […]

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Video Blog: Thinking About… Energy & Objectivity

Roger North and Craig Schloneger, Partners at North Group Consultants, discuss the ways they bring energy & objectivity to an organization when they are functioning as an interim executive within a company. As a leader, how do you generate energy and continue to bring a fresh perspective to your organization every day? We also invite […]

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The Well-Rounded Myth

It’s playoff season for the NFL and yet again the beloved Philadelphia Eagles are watching from the sidelines—sorry Philly fans! My 10-year-old son, Patrick, is a big Pittsburgh Steelers fan and fortunately for him, they historically fare a bit better in postseason play. One of Patrick’s favorite players is Steelers quarterback Ben Roethlisberger. When we […]

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On Vulnerability

I don’t like feeling vulnerable or making mistakes. Possible failure makes me anxious. Yet I have noticed how resistance to vulnerability hinders creativity and hampers building relationships. Brene Brown, who has authored numerous books on vulnerability and imperfection, defines vulnerability as “uncertainty, risk and emotional exposure.” On a recent trip to Italy, I took a […]

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The Power of Pause

Many people all over the world take the dawn of a new year to start fresh. Goals are written, resolutions are declared, and hope is born. Gyms are full.  Healthy food flies off the shelves.  Books are purchased and stacked by our beds. Enthusiastically, we dash into January, pumped up by the promise of a […]

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Video Blog: Thinking About… Self Care for Leaders

Craig Schloneger, Partner and Senior Consultant with North Group Consultants, joins Roger North in discussing the importance of taking care of ourselves as leaders and the direct relationship self-care has with our ability to better serve others? We also invite you to tell us, “What have you been thinking about?”  

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Do It Anyway

Dec 07, 2015 By (Bio) One Comment

Some time ago my wife and I were returning home after enjoying dinner out with friends. We left the restaurant around 9:30 and were on the way to drop our friends off at their home. At one point, we stopped at a traffic light behind a car we had been following. As the light turned, the […]

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