Culture

Embrace your Customers

Apr 05, 2016 By (Bio) No Comments
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At our house, contacting an electric, internet, cellular or satellite TV provider for service is something both Ann and I dread.  Too often we spend an excessive amount of time on hold, interact with a customer service representative who is bound by a script, feel as if our problems have not been heard, and finish […]

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Handing Over The Controls

My wife, Kim, and I have been setting Murray family records for hours spent on the road, largely as taxi service to our four kids who are all involved in activities away from home. A few months ago, I circled February 1, 2016, on the calendar. We celebrate our oldest daughter’s birthday every year, but […]

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Gratitude, A Life Changing Attitude

Next week is Thanksgiving. It’s a day for families to gather, often overeat, and sometimes watch football. Isn’t it interesting that the first three things I think of have nothing to do with being thankful! Gratitude can change your world. Have you ever met people who seem to have no apparent reason to be thankful, […]

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Creating Community at Work

Aug 05, 2015 By (Bio) No Comments
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Recently I had the opportunity to attend the 4th of July celebration at Lititz Springs Park and the U.S. Open at Lancaster Country Club.  Although these events were very different, they fostered the same sentiments – community pride, an opportunity to meet others, a relaxed and fun setting, and the good feeling that comes from […]

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Video Blog: Thinking About… Patterns & Routines

In this short video North Group Consultants’ president and founder, Roger North, along with partner and senior consultant, Brian Black, discuss how the patterns and routines of a leader can impact an organization. What patterns should you be continuing? What routines should you be changing?  We also invite you to tell us, “What have you been […]

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Here We Go Again

As leaders, or those being led, you know how it feels when a topic comes up for discussion a second or third time. If the topic is near and dear to you, you are grateful for the persistence. However, if you are tired of what feels like unproductive rehashing, you are likely thinking, “Here we […]

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Developing Leaders

Good leaders know that they can’t do the job alone. So empowering others to lead is a major responsibility of a leader. How do leaders empower others to lead? Recently I read a book entitled Christian Reflections on The Leadership Challenge, edited by James Kouzes & Barry Posner. The authors suggest the following ways of […]

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Leadership Takes Courage

Dec 05, 2014 By (Bio) No Comments
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December 5, 2014 Leadership Takes Courage by Dennis Clemmer In October I took part in my high school’s 50th class reunion. I wasn’t sure what to expect and even had some troubling dreams prior to the event. My dreams were not realized, however, and the event was a huge success. All because of courage. Between […]

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It’s on Us!

November 20, 2014 It’s on Us! by Gina Breslin In my role at North Group, I get the privilege of walking alongside many rock solid leaders and hiring managers as they search for ideal candidates to fill a need within their organization. We work together to find an individual with not only the necessary skills […]

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Into the Woods

September 22, 2014 Into the Woods by Sheryl Eberly Two roads diverged in a yellow wood. And sorry I could not travel both and be one traveler, long I stood…. Thanks, Robert Frost, for putting into words the way we pause when faced with choices. I notice this in myself: Whether it’s to welcome new […]

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