Blog - North Group Consultants

Jul 20, 2016

The Power of an Apology

By Daryl Leisey

One of the most significant memories in my life was the time when an individual approached me wanting to apologize for an incident that took place in our relationship about 15 years ago. For me, th...

Jul 5, 2016

Facilitating Smooth Turnovers

By Joanne Ladley

When a strong leader decides to leave an organization it can strike fear in the hearts of an owner, CEO or board chair. Such change can feel a bit chaotic. Right now I am training a new person in a...

Jun 20, 2016

Video Blog – Servant Leadership: Self Awareness

By Roger North

Roger North, founder of North Group Consultants, discusses the importance of Self Awareness as a cornerstone principle of Servant Leadership. What have you learned about yourself in the past 30 day...

Jun 6, 2016

Refocusing

By Roger Garber

A number of years ago I was frustrated with a particular part of my job. I was not achieving the goals that I had set for myself and I was getting discouraged. Did I set goals that were unrealistic...

May 20, 2016

Four Questions Leaders Ask

By Brian Black

One leadership team I have the privilege of working with routinely asks each other and members of their teams the following four questions: How are you doing? I recently heard two managers descri...

May 5, 2016

Video Blog – Servant Leadership: Intentional Empathy

By Roger North

Jerry Murray and Roger North discuss empathy as an essential characteristic of servant leaders. In what ways do you practice empathy? How can you be intentional in demonstrating empathy to those yo...

Apr 20, 2016

Leaders Bridge Differences

By Gerald Meck

Recently I attended a recognition event that featured the celebration of a retiring CEO and the introduction of his successor. As the speakers were acknowledging the legacy of the retiring CEO, one th...

Apr 5, 2016

Embrace your Customers

By Craig Schloneger

At our house, contacting an electric, internet, cellular or satellite TV provider for service is something both Ann and I dread. Too often we spend an excessive amount of time on hold, interact with ...

Mar 21, 2016

Video Blog: Thinking About… Servant Leadership

By Roger North

President and founder of North Group Consultants, Roger North explores the concept of Servant Leadership and the challenges in living out this valuable leadership principle. How would you rate your...