The North Group Podcast – Brought To Light: The Customer Is Always Right (EP. 2)
Through The North Group Podcast, our team invites you into their discussions on a range of topics including organizational health and leadership development, while seeking to instill hope, build character, model an others-centered focus, and encourage balanced living. Currently, our theme is “Brought to Light” – conversations on long-standing, popular phrases focusing on what is […]
The Interim Executive
As an avid sports fan, I thoroughly enjoy watching my teams play and following the day-to-day happenings that involve roster moves, strategy, coaching and the locker room atmosphere (some call it drama!). More and more we are seeing and hearing how team culture determines the success of a team. There is no better example of […]
The New-Guy Perspective
My professional career has taken me to many new places and unique work experiences. During these transitions, I love figuring out how things work and learning from the staff already in place. It requires me to rely on others to understand what is happening around me. I have discovered that peak awareness and learning takes […]
Building Character
One of the most important gifts we can give to our family, friends, co-workers and ourselves is to be a person of character. David Brooks, in his book The Road to Character, examines the lives of a diverse set of people who have exemplified a life of character. Brooks identifies a pattern that recurs in each of […]
Embrace your Customers
At our house, contacting an electric, internet, cellular or satellite TV provider for service is something both Ann and I dread. Too often we spend an excessive amount of time on hold, interact with a customer service representative who is bound by a script, feel as if our problems have not been heard, and finish […]
Creating Community at Work
Recently I had the opportunity to attend the 4th of July celebration at Lititz Springs Park and the U.S. Open at Lancaster Country Club. Although these events were very different, they fostered the same sentiments – community pride, an opportunity to meet others, a relaxed and fun setting, and the good feeling that comes from […]
Finding the Unexpected
January 5, 2015 Finding the Unexpected by Craig Schloneger For unto us a child is born, unto us a son is given… Every year my extended family puts forth much effort to get together for the holidays. I have two brothers that live in Indiana, and my parents live in Ohio. So no matter how […]
Who is Representing Your Business
June 5, 2014 Who is Representing Your Business by Craig Schloneger Once again our family is planning for a transition. Our youngest son is completing his junior year in high school and the season for college visits has begun. I really enjoy this opportunity to visit schools with him. The one-on-one time is special as […]
Courage to Lead
December 5, 2013 Courage to Lead by Craig Schloneger In November we commemorated two events that were pivotal in shaping our nation’s identity. On November 19, 1863, Abraham Lincoln was in Gettysburg, PA where he delivered a very short but powerful speech marking the end of the Civil War and the beginning of reconciliation for […]
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