How Will We Succeed?
The foundations of healthy companies are always rooted in values, vision, and mission. They declare who we are, where we’re going, and what we do – often for generations to come. The business decisions we make every day are ever evolving due to disruptors like market changes, technology, competition, and government regulation. Staying abreast of […]
Leadership & Team Development
Leadership can be hard to define, but it’s abundantly clear whether or not it exists in an organization. A strong leader is the very heart of a healthy organization. He / she drives the culture, which influences the behavior of employees and drives the performance results that lead to a successful endeavor. They are in […]
Planning for What’s Next
There is nothing more heartwarming than the story of a successful multi-generational family business. Carrying on the legacy of one’s parents, grandparents, or sometimes even great grandparents is an honor. I have had the privilege of being on both sides of this equation – the person learning and eventually taking over my mother’s role; and, […]
Leadership vs. Management
Have you noticed how people are creating their own job titles these days? There are Chief Creative Officers, Chief Mission Officers and the more traditional Marketing Managers and Directors of Human Resources. What’s in a name? Or, for that matter, what’s in a title? Are you a manager of your company? Or, are you a […]
Facilitating Smooth Turnovers
When a strong leader decides to leave an organization it can strike fear in the hearts of an owner, CEO or board chair. Such change can feel a bit chaotic. Right now I am training a new person in a leadership position in my own company. That means I need to refresh myself on how […]
Gratitude, A Life Changing Attitude
Next week is Thanksgiving. It’s a day for families to gather, often overeat, and sometimes watch football. Isn’t it interesting that the first three things I think of have nothing to do with being thankful! Gratitude can change your world. Have you ever met people who seem to have no apparent reason to be thankful, […]
Simple Abundance
One of my favorite books is Simple Abundance by Sarah Ban Breathnach. What a powerful title. I live in such abundance. Keeping anything simple is my real challenge. Take my closet for instance. Every season I say I will clean out old clothes. And, every season I add to the closet at least twice as […]
Let’s Talk Service
September 5, 2014 Let’s Talk Service by Joanne Ladley Whether you refer to the way you treat the people you serve at work as guest service, client service or customer service, likely you have a philosophy that undergirds how you handle situations where your service comes into question. One philosophy is: The Customer is Always […]
Intentions, Resolutions & Commitments
February 5, 2014 Intentions, Resolutions & Commitments by Joanne Ladley Did you make New Year’s resolutions? If so, have you broken them yet? I’ve never been a big fan of New Year’s resolutions, mostly because I’ve never stuck to them. Too often, resolutions were statements I made off the cuff with very little real intention […]
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