Let’s Talk Service
September 5, 2014 Let’s Talk Service by Joanne Ladley Whether you refer to the way you treat the people you serve at work as guest service, client service or customer service, likely you have a philosophy that undergirds how you handle situations where your service comes into question. One philosophy is: The Customer is Always […]
Lightening the Load
August 20, 2014 Lightening the Load by Daryl Leisey Last week I attended a simulcast leadership seminar with several of my colleagues from North Group. Throughout the two-day event I had the opportunity to speak with a number of individuals I had not seen for some time. It was good to reconnect. In those conversations, […]
Taking Your Own Medicine
August 5, 2014 Taking Your Own Medicine by Roger North My mother and three sisters love to remind me of what a tease I was when I was a boy. Apparently, my favorite activity was teasing and provoking my sisters, especially Margie who is the youngest. Of course I do not remember it that way […]
Tapping Into Your Team’s Strengths
July 21, 2014 Tapping Into Your Team’s Strengths by Roger Garber Just over two years ago, I left the family business that I’d been involved in for 30 years. It was a privilege to partner with my father, brother and nephew in business. As a large, closely-knit family, we worked together and played together. However, […]
Desire is Never Enough
July 7, 2014 Desire is Never Enough by Brian Black Over the years, our family planted a vegetable and flower garden. Each winter, I mapped out a plan for a lush and productive garden. I had dreams of people adding to their “bucket list” a trip to gaze upon our garden. Despite my desire, our […]
Getting Better at Doing Good
June 20, 2014 Getting Better at Doing Good by Gerald Meck During the past four years, as well as in previous leadership experiences with nonprofit organizations, I’ve become very aware of the scope of responsibility boards of directors have to assure they protect an organization’s mission and follow fiduciary and governance requirements. I’ve drawn […]
Who is Representing Your Business
June 5, 2014 Who is Representing Your Business by Craig Schloneger Once again our family is planning for a transition. Our youngest son is completing his junior year in high school and the season for college visits has begun. I really enjoy this opportunity to visit schools with him. The one-on-one time is special as […]
When Vulnerability Turns into Whining
May 20, 2014 When Vulnerability Turns into Whining by Jerry Murray I heard myself repeat the same refrain several times over the past month – My first quarter was the craziest first quarter I’ve ever experienced. It’s a true statement (I think). The craziness came from every direction: New things to work on, new relational […]
What Will They Say?
May 5, 2014 What Will They Say? by Dennis Clemmer The call came mid afternoon, March 30, while playing cards with my elderly parents. Uncle Arlan, my father’s younger brother, had died earlier that morning. It was not an unexpected call as we had learned several weeks earlier that he was in the last stages […]
A Little Attitude Goes a Long Way
April 21, 2014 A Little Attitude Goes a Long Way by Gina Breslin Field Hockey is a game where a lot of the rules are subjective and interpretation is left to the referee. For those of us who play the sport, it’s just part of the game. You learn at a young age that the […]