Listening Beyond Hearing | Nikki Shingle’s Story (Part 1 of 3)
In Episode 39 of The North Group Podcast, Kent Hartzler interviews team member Nikki Shingle, who reflects on key lessons from her early career and her life-altering experience of losing her hearing as an adult. Through this unexpected challenge, Nikki discovered the profound importance of being fully present, even when she couldn’t always hear the world around her. She explores the powerful distinction between hearing and truly listening—where hearing simply involves processing sounds and listening means entering into a space of understanding with another.
Additionally, Nikki discusses how her experiences have taught her the importance of saying “yes” intentionally. She’s developed a personal framework to decide when to say “yes” versus “no” to opportunities, with a strong emphasis on making time for people and being a good listener.
Join us for this thoughtful conversation, where Nikki reflects on how, even in difficult times, there is always reason to remain hopeful.
You can watch Episode 38 of The North Group Podcast here or find our podcast on Spotify or Apple Podcasts!
Hi Kent and Nikki,
Really enjoyed the conversation and say a big YES to it all as well as a thank you for your honesty and depth. I think truly listening to people is one of the greatest generosities. Fun to connect with you in this way Nikki after not seeing you for many years. A beautiful journey you have been on. I don’t know if I ever told you, but you were an agent of hope and joy to me during my days in development at Black Rock Retreat. Kent, it was good to see you this morning. NorthGroup has so many great people!! Blessings, Barry