Video Blog – Servant Leadership: Being Others-Centered
Roger North & Dan Burkholder of North Group Consultants describe the importance of being others-centered as an essential component of true Servant Leadership. How would you rate your willingness to meet others where they are and your ability to help them develop and grow? Are you willing to have the hard conversations with your team […]
The Power of an Apology
One of the most significant memories in my life was the time when an individual approached me wanting to apologize for an incident that took place in our relationship about 15 years ago. For me, the initial incident, while disappointing, was not particularly negative. In fact, beyond the initial disappointment, I forgot about it and […]
Facilitating Smooth Turnovers
When a strong leader decides to leave an organization it can strike fear in the hearts of an owner, CEO or board chair. Such change can feel a bit chaotic. Right now I am training a new person in a leadership position in my own company. That means I need to refresh myself on how […]
Video Blog – Servant Leadership: Self Awareness
Roger North, founder of North Group Consultants, discusses the importance of Self Awareness as a cornerstone principle of Servant Leadership. What have you learned about yourself in the past 30 days? How are you working to increase your self awareness in your efforts to becoming a servant leader?
Refocusing
A number of years ago I was frustrated with a particular part of my job. I was not achieving the goals that I had set for myself and I was getting discouraged. Did I set goals that were unrealistic? Was I using the wrong measuring stick to gauge my results? To help me think through […]
Four Questions Leaders Ask
One leadership team I have the privilege of working with routinely asks each other and members of their teams the following four questions: How are you doing? I recently heard two managers described this way: One manager asks, “WHAT are you doing,” while the other asks, “HOW are you doing?” It should not surprise anyone […]
Video Blog – Servant Leadership: Intentional Empathy
Jerry Murray and Roger North discuss empathy as an essential characteristic of servant leaders. In what ways do you practice empathy? How can you be intentional in demonstrating empathy to those you serve?
Leaders Bridge Differences
Recently I attended a recognition event that featured the celebration of a retiring CEO and the introduction of his successor. As the speakers were acknowledging the legacy of the retiring CEO, one theme emerged: “As a leader, he bridged differences.” One definition of “bridge,” when used as a verb, is “to make a connection where […]
Embrace your Customers
At our house, contacting an electric, internet, cellular or satellite TV provider for service is something both Ann and I dread. Too often we spend an excessive amount of time on hold, interact with a customer service representative who is bound by a script, feel as if our problems have not been heard, and finish […]
Video Blog: Thinking About… Servant Leadership
President and founder of North Group Consultants, Roger North explores the concept of Servant Leadership and the challenges in living out this valuable leadership principle. How would you rate your practice of Servant Leadership? We also invite you to tell us, “What have you been thinking about?”